Jenama Points T&C


Membership

By signing up with Jenama.biz, you will automatically be a member of the “Jenama Points Loyalty Programme” operated by Jenama.biz.

As a member of the Jenama Points Loyalty Programme, you will gain access to the e-vouchers, promotions, discounts, free gifts, promotion codes and other benefits offered by Jenama.biz.


Earning Points

Jenama.biz may, at its sole and absolute discretion, award you points (“Points”) which can be used to redeem for Rewards upon the completion of purchase via the Jenama,biz website.

Jenama.biz may, at its sole an absolute discretion, issue you 1 Point for every RM1.00 that you actually spend on the Jenama.biz website. Points will not be earned on any promotion code discounts or price adjustments applied in connection with the qualifying Company’s services. For instance, if your product costs RM13.50 and you received a RM3.50 discount, Jenama.biz may at its sole and absolute discretion, issue you 10 Points on the RM10.00.

The Points are calculated on a per transaction basis and rounded up to the nearest whole number if the decimal more or equal to 0.5 Points, and down the nearest whole number if the decimal is equal or less than 0.5 points. For instance, if you spent RM10.50 on any purchase, the Company may at its sole and absolute discretion, issue you 11 Points, but if you spent RM10.25 on any purchase, the Company may, at its sole and absolute discretion, issue you 10 Points.

For actual spending that results in decimals less than 1 Point, the Company, may at its sole and absolute discretion, issue you 1 Point. For instance, if your purchase costs RM6.00 and you received a RM5.50 discount, the Company, may at its sole and absolute discretion, issue you 1 Point on the RM0.50 that you actually paid.

The Company may, at its sole and absolute discretion, increase or decrease the rate of Points to be awarded for each selected transaction as may be notified to you from time to time. You shall not be entitled to request from the Company any explanation pertaining to the calculation methods (for crediting the Points) or other matters relating to the Points or discounts for whatsoever purposes.




Redemption of Rewards

If you comply with all these terms and conditions and have the required number of Points, you may select and redeem applicable Rewards via the Application. Your redemption of a Reward that is an e-voucher is subject to the additional terms and conditions of the Company or the third party merchant (as the case may be) that offers the particular e-voucher that you wish to redeem.

You must use your e-vouchers redeemed during their applicable validity period. There shall be no extension of time for the validity period of any e-voucher redemption dates. You agree that you will have no claim whatsoever against the Company for any expired e-vouchers.

Rewards are not redeemable for cash nor are they exchangeable for other Rewards under any circumstances. They cannot be resold, exchanged or transferred for value under any circumstances. Rewards shall not be regarded, construed, or used as valuable or exchangeable instruments under any circumstances.

Points that you have successfully redeemed for a Reward cannot be exchangeable for another Reward under any circumstances. No requests for exchange of Rewards will be entertained.

The Company may at its sole and absolute discretion reject your request to redeem Points for any reason whatsoever, including without limitation, where there are insufficient Points to redeem for the particular Reward, or where the Reward is no longer made available or out-of-stock by the third party merchant, or where the Points you wish to use for redemption of Rewards have been issued to you in error etc.

You may check your Points balance and redemptions made in the Application.  Your Points balance and redemptions as set out in the Application shall serve as a conclusive evidence of the same.


General

To the extent as permitted by applicable laws, the Company reserves the right at any time to:

1. vary, modify or amend the terms and conditions of the Jenama Points Loyalty Programme (including adding or deleting any terms);

2. terminate or modify the Jenama Points Loyalty Programme;

3. revoke, adjust and/or recalculate any Points awarded;

4. change the number of Points required for redemption of specific Rewards or substitute any Reward with another of a similar value;

5. change the number of Points that can be earned on spending on qualifying transportation services;

6. modify the qualifications and eligibility for earning Points;

7. modify the activities that earn Points;

8. modify the methods used to calculate the number of Points to be awarded;

9. withhold or cease the awarding of Points to you;

10. modify the qualifying Points or other criteria for membership tier upgrades and renewals; and

11. change or withdraw any benefits related to a particular membership tier;

without prior notice to you and at its sole discretion.

The Company may suspend the calculation and accrual of Points to rectify any errors in calculation or adjust the calculation as it reasonably deems fit without giving you prior notice or reason.

You shall be responsible for any taxes, levies or duties that arise in connection with the issuance of Points to you, your redemption of Points and/or the utilization of Rewards you have redeemed and all costs and expenses relating to the same shall be borne by you.